- All stationery is packed carefully to ensure it arrives in perfect condition.
- Due to the nature of the customized product, we cannot issue refunds or exchanges. Each order is customized to your event and cannot be re-sold to other customers.
- In the event of a lost package, please email us and we will do everything we can to make sure it gets to you!
- Sometimes things happen out of our control, if the package arrives damaged, just notify us within 10 days and your order will be reprinted.
- We ship packages using USPS. You will receive an email with a tracking number for your package.
- Party and Shower Invitations: Expect an art proof within 7 days of your purchase (unless otherwise stated). Full print orders will be shipped within 2 weeks of art approval.
- Wedding Invitations: Proofs will be sent through email. The process normally takes 2-3 months from initial contact to delivery. Please contact us with any questions.